Who is eligible to provide Telehealth consultations

These consultations can be provided by specialists, consultant physicians or psychiatrists. The patient can be supported by their GP, nurse practitioner, midwife, Aboriginal health worker or practice nurse during their video consultation.

Telehealth Eligible Service Areas

The specialist or consultant can be located anywhere in Australia, but the location of the patient at the time of the consultation must be in an area outside an inner metropolitan area. This is referred to as an eligible Telehealth area.

From 1st January 2013 the geographic eligibility criteria for Telehealth is that the patient and specialist be at least 15 kilometres apart.

Exception: if the patient is an approved care recipient of a residential aged care facility or a patient at an Aboriginal Medical Service they can be located anywhere in Australia.

The entire Far North Queensland is an eligible area. The Telehealth can take part anywhere as long as the patient and specialist are 15 kilometres apart at the time of video consultation.

Maps of eligible geographical areas

Target Group

All ATAPS services are targeted to give priority to population groups which have particular difficulty in accessing mental health treatment in the primary care sector. Target groups include:

  • people who are not able to access Medicare funded mental health services
  • people who are less able to pay fees
  • culturally and linguistically diverse (CALD) communities
  • Aboriginal and Torres Strait Islander people
  • people who are experiencing, or are at risk of, homelessness
  • children with or at risk of developing a mental disorder
  • people in remote locations
  • people who have self-harmed or attempted suicide or are at risk of suicide
  • women with perinatal depression

Location of services

Health Reimagined oversees the ATAPS program for the FNQ region, with services provided in and around Cairns, the Tablelands, Mission Beach and as far north as Cooktown. Please see the Approved providers document for a comprehensive list of locations.

Contact Details

ATAPS Admin Team

  • Phone: 07 4044 8927
  • Fax: 1800 152 551
  • Email: